In this course, you will acquire the essential skills to perform the job as Computer User Support Specialist or IT Help Desk / End User Support Specialist. This course covers information students will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware, devices and operating systems.
Course Image Hardware Fundamentals

Subject Description: In this course, students will learn Computer System Components, Storage Devices and Device Connections as well as Interfaces.

Performance Objectives:  Acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.


Course Image Operating System Fundamentals

Subject Description: Learn Personal Computer Operating Systems, Windows Control Panel Utilities, Command Line Tools, Windows Security Settings and Windows Operating System Tools.

Performance Objectives: Acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems


Course Image Troubleshooting Hardware Components

Learn Troubleshooting Theory, Troubleshoot Video and Display, Devices, Troubleshoot Hard Drives and RAID Arrays, Troubleshoot System Components, Troubleshoot Laptops as well as Troubleshoot Printers.

Course Image Troubleshooting System-Wide Issues

Learn how to Troubleshoot Operating Systems, Troubleshoot Wired Wireless Networks and Troubleshoot Common Security Issues.

Course Image Operational Procedures

 

Subject Description: Learn basic maintenance tools and techniques, Electrical Safety, Environmental Safety and Materials Handling, Professionalism as well as Communication.

Performance Objectives: Acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.


Course Image Peripheral Components

Subject Description: In this subject student Install and Configure Display Devices, Install and Configure Input Devices, Install and Configure Expansion Cards, as well as Install and Configure Multimedia Devices.

Performance Objectives: Acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.


Course Image Managing System Components

In this subject student cover Motherboards, CPUs and Cooling Systems, Power Supplies, RAM Types and Features. Students also Install and Configure Storage Devices, as well as Configure the System BIOS.


Course Image Installing and Configuring Operating Systems

In this subject, students will Implement Virtualization, Install Microsoft Windows, perform Windows Upgrades and Windows Preventive Maintenance.


Course Image Customized Client Environments

Learn Standard Clients, as well as Custom Client Environments.


Course Image Networking Technologies

Learn Physical Network Connections, TCP/IP, Network Connectivity, Ports and Protocols, Set Up and Configure Windows Networking as well as Networking Tools.


Course Image Installing, Configuring, and Maintaining SOHO Networks

These subject covers the Installation and Configuration of SOHO Networks as well as Network Security.


Course Image Supporting Laptops

Learn Laptop Hardware and Components. Students Install and Configure Laptop Hardware Components


Course Image Mobile Computing

Learn Mobile Device Technologies as well as how to Configure Mobile Devices.

Course Image Supporting Printers

Learn Printer Technologies. Students install, configure, and maintain network Printers.


Course Image Security

Learn Security Fundamentals, Security Threats and Vulnerabilities, Security Protection Measures and Workstation Security.