In this course, students will acquire the essential skills to perform the job as a Computer User Support Specialist or IT Help Desk / End User Support Specialist. This course covers information students will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware, devices, networks, and operating systems.

This course aligns with the CompTIA A+ Industry certification exams Core 1 (Exam: 220-1001) and Core 2 (Exam: 220-1002). CompTIA's vendor-neutral certification program is one of the best recognized in the IT industry. According to CompTIA, more than one million IT professionals hold the A+ certification. The A+ certification is required for Dell, Intel and HP service technicians, and many others, as well as recognized by the U.S. Department of Defense. This certification validates that a candidate has solid technical skills for an entry level IT position 

CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives.

Overview of Course Topics:

  • Mobile Devices
  • Networking
  • Hardware
  • Virtualization and Cloud Computing
  • Hardware and Network Troubleshooting
  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures