Computer Systems Analyst / Office 365 Administrator Associate Program

Microsoft 365 Administration and AI Services

The Microsoft 365 Administration and AI Services course prepares students to administer, secure, support, and govern modern Microsoft 365 environments.

The course combines structured Microsoft 365 administration training with current Microsoft Learn content so students develop practical skills across tenant management, identity, collaboration workloads, security, compliance, automation, and emerging AI-enabled Microsoft 365 services.

Students work with technologies including the Microsoft 365 admin center, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Microsoft Defender, Microsoft Purview, PowerShell, Microsoft 365 Copilot, and related AI services.

The curriculum continues to use MS-102-aligned instructional material as a foundational administration resource, while incorporating current Microsoft Learn modules that reflect Microsoft's evolving Microsoft 365 administrator role. Microsoft has announced that the MS-102 exam and Microsoft 365 Certified: Administrator Expert certification will retire on November 30, 2026.

TPTI is therefore transitioning the instructional experience toward the skills represented in Microsoft's emerging Microsoft 365 Certified: AI Services Administrator Associate pathway and AB-650: Administering Microsoft 365 and AI Services. AB-650 is currently a beta certification exam, so it should not yet be represented as a guaranteed certification outcome for students.

Course Objectives

By the end of this course, students will be able to:

1. Configure and Manage Microsoft 365 Tenants
   • Configure Microsoft 365 organizational and tenant settings.
   • Manage domains, subscriptions, users, groups, and licenses.
   • Configure administrative roles and delegated access.
   • Monitor service health and Microsoft 365 usage.
2. Manage Microsoft Entra Identity and Access
   • Create and manage users and groups in Microsoft Entra ID.
   • Configure authentication methods and Multi-Factor Authentication.
   • Implement Conditional Access and identity protection controls.
   • Apply role-based access and least-privilege administration.
3. Administer Microsoft 365 Workloads
   • Manage Exchange Online services and recipients.
   • Configure SharePoint Online and OneDrive.
   • Administer Microsoft Teams and collaboration settings.
   • Support integrated Microsoft 365 workloads and services.
4. Secure Microsoft 365 Environments
   • Apply security policies across identities, users, applications, and services.
   • Use Microsoft Defender capabilities to identify and respond to threats.
   • Review security alerts, incidents, and recommendations.
   • Apply Microsoft 365 security and Zero Trust principles.
5. Govern Information and Maintain Compliance
   • Use Microsoft Purview to support information protection and governance.
   • Configure sensitivity labels, retention policies, and Data Loss Prevention.
   • Review audit information and compliance-related activity.
   • Protect organizational information across Microsoft 365 services.
6. Administer Microsoft 365 Using PowerShell and Automation
   • Perform common administrative tasks using PowerShell.
   • Use scripting to manage users, groups, settings, and workloads.
   • Understand the role of Microsoft Graph and automation in Microsoft 365 administration.
7. Manage and Secure Microsoft 365 AI Services
   • Understand Microsoft 365 Copilot and connected AI services.
   • Configure administrative controls that support AI-enabled Microsoft 365 environments.
   • Apply identity, security, compliance, and data-governance controls to AI services.
   • Understand how users, agents, organizational data, and Microsoft 365 services interact in an AI-enabled workplace.
8. Apply Microsoft 365 Administration Skills in Practical Environments
   • Complete hands-on administrative exercises and guided labs.
   • Troubleshoot common Microsoft 365 configuration and service issues.
   • Evaluate administrative, security, and compliance requirements.
   • Apply Microsoft 365 administration practices to realistic organizational scenarios.

Instructional Approach

This course uses a combination of:

• TPTI instructor-led live online training
• UCertify Microsoft 365/MS-102-aligned instructional content
• Current Microsoft Learn learning paths and modules
• Hands-on Microsoft 365 administrative exercises
• Instructor demonstrations and guided labs
• Applied troubleshooting and configuration scenarios
• Microsoft 365 AI-services administration content as the Microsoft certification pathway evolves

Certification Alignment

The course is being updated to remain aligned with Microsoft's current Microsoft 365 administrator role.

MS-102 content remains part of the instructional foundation during the transition period, but MS-102 is scheduled for retirement on November 30, 2026.

TPTI is also integrating training aligned with AB-650: Administering Microsoft 365 and AI Services, including Microsoft's three current skill areas:

• Configure and manage Microsoft 365 tenants and workloads
• Govern and secure Microsoft 365 tenants and workloads
• Manage and secure AI services in Microsoft 365

• Teacher: Jessica Anghelescu
• Teacher: Michelle Greer
• WMTeacher: Warren Milton
• Teacher: Taylor Raney
• WSTeacher: Walt Snider
• TTTeacher: Trainer TPTI
• Teacher: Mia Washington
• Teacher: Therelee Washington
• KWTeacher: Kimberly Winston